Refund policy

Refund Policy

30-Day Return Policy

We want you to love your FORISE Beauty products. If you're not completely satisfied with your purchase, we're here to help.

Eligibility

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, unopened, and in their original packaging.
  • Due to hygiene and safety reasons, we are unable to accept returns on opened or used skincare products unless the item is defective or damaged upon arrival.

Non-Returnable Items

  • Opened or used products
  • Items purchased on sale or with a discount code
  • Gift cards

Damaged or Defective Items If you receive a damaged or defective product, please contact us within 7 days of delivery at [your email] with:

  • Your order number
  • A photo of the damaged item

We will arrange a replacement or full refund at no additional cost.

Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

 

Contact Us For any questions regarding your return, please contact us via: 💬 WhatsApp: +86 137 3119 3752 🌐 forisehk.com